THE SALTHOUSE SPA ETIQUETTE

Relaxation and peace of mind at The Salthouse Spa

Our Thermal Areas will have a Maximum of 6 people at any time, we operate a strict 60 minute policy for use so please arrive on time for you allocated time slot as we do not wish to offend you when your time is up.  We would advise that for all our guests to be able to use all our facilities within the thermal areas that a maximum of 15 minutes is used in each area.

• All appointments must be pre-booked, you can do this by phone and email.

• All guests must arrive on time for your appointments. If you are running late, we may have to reschedule your appointment.

• No children are allowed into the spa, strictly over 18s.

• We are encouraging card payments where possible but cash is also being accepted.

• All residents can arrive 5 minutes prior and non-residents can arrive 15 minutes prior.

• Hotel guests are advised to shower and change in their room prior to your visit to the spa. Robes and Slippers will be provided to you.

• Non-residents are to shower in the changing rooms prior to use of spa facilities & treatments. Robes, towels & slippers will be provided in a clean and sanitised locker.

• Water is available from the water dispenser using the eco friendly glasses provided.

• On arrival for your treatment, please sanitise your hands with the sanitiser provided at the spa reception.

• We will then guide you to the changing area, facilities and relaxation room where your therapist will collect you.

• You will need to fill in a declaration form prior to your visit, this will be sent to you in the confirmation email and you must email back prior to visit.

• It is mandatory to use lockers for clothes and personal belongings only, do not leaving any of these personal items outside of their lockers.

• Items are to be removed after the guest finishes their use of the facilities, if possible, the guest should drop their own towels into laundry baskets.